COVID-19 Guest FAQ's
Q: Do I need to be vaccinated to enter the park?
A: All guests and patrons to the park are highly recommended to be fully vaccinated or frequently tested. The park will NOT require full vaccination or testing to enter the park. Only guest making purchases at the retail store, food, and beverage locations will require proof of vaccination or negative COVID test within 48 hours. Both vaccine card and test results can be easily loaded on a smart phone via the Safe Travels Hawaii app or bring your vaccine card, test result or a photo of either.
Q: Do I need to show my vaccination card and negative results for every purchase?
A: To ensure a smooth and quick process get your Safe Access Wristband at the Will Call Ticket Window before entry. This wristband will allow you access areas inside the park to make purchases without having to carry your vaccination card or negative results. This applies to children 12 years & up. Children 11 years & under will not require a wristband and may make purchases without being subjected to any form of verification.
Q: Should I wear a mask?
A: Wearing a face mask is recommended to help prevent others from being exposed to the droplets produced when you cough or sneeze however they are not allowed on any of the water rides and attractions. Face mask must be worn while entering the park, standing in line at any of our concessions and inside the restrooms. All face coverings (whether disposable or reusable) must:
- Be made with at least 2 layers of breathable material
- Fully cover the nose and mouth and secure under the chin
- Fit snugly by comfortably against the side of the face
- Be secured with ties or ear loops and allow Guest to remain hand-free
- For healthy people, wearing a surgical or N95 mask is not recommended and should be reserved for those who are sick and for healthcare workers
- Cloth masks may be used by healthy people to cover their mouth and nose and help reduce the spread of disease in the community
- The best way to avoid becoming infected by COVID-19 is maintaining a distance of at least 6 feet from others and washing or sanitizing your hands frequently (especially before eating, or touching your face, nose, or mouth).5
At this time, based on guidance from health authorities, neck gaiters, open-chin triangle bandanas and face coverings containing valves, mesh material or holes of any kind are NOT acceptable face covering.
Costume mask are also NOT considered appropriate and are prohibited from being worn, in alignment with our existing rule. The use of face coverings is not a substitute for physical distancing.
Masks are required for anyone 5 years and up.
Q: What is Wet n Wild Hawaii doing to ensure the safety of its employees and guests?
A: We are following and exceeding CDC, DOH, and independent third party (IAAPA, WWA, Vivo Aquatics and Ecolab) guidelines throughout the cleaning, disinfecting, and other health and wellness practices throughout front- and back-of-house operations. All employees will be required to be vaccinated or begin vaccination by September 30th, 2021. Certain medical or religious exemptions will be allowed. Weekly testing will occur until employees complete the vaccination process or if any exemption is granted.
Q: Can COVID-19 spread through swimming pools, hot tubs or spas, or water playgrounds?
A: CDC is not aware of any scientific reports of the virus that causes COVID-19 spreading to people through the water in pools, hot tubs, or water playgrounds. Plus, proper operation of public pools, hot tubs, and water playgrounds (such as at an apartment complex or owned by a community) and disinfection of the water (with chlorine or bromine) should inactivate the virus.1 Additionally, our facility complies with The CDC’s Model Aquatic Health Code (MAHC).2
Q: How do you know the pools are safe?
A: Over the past three years Wet’n’Wild Hawaii has invested in a world class water management system to ensure safe water for all guests. The system is a broad platform of solutions to monitor water quality 24/7 while using the latest in sanitation and filtration techniques. The system’s core components include:
- VivoPointTM Certified Chemical Automation and Remote Monitoring: Used at many of the world’s leading resorts, the VivoPoint system a) automatically and real-time adjusts sanitation and water chemistry to ensure compliance with health department standards and b) provides alerts and notifications 24/7 of any issues that may arise.
- NexGen on-site chlorine generation to ensure consistent and safe water quality through an innovative electrolysis process to manage both chlorine and pH levels. In addition, the NexGen unit minimizes the transport of dangerous chemicals. (See Appendix B. NEX-GENpH)
- Activated Glass Filtration media to more effectively filter out bacteria and other contaminants. This media, which has replaced traditional silica sand, is made from 100% recycled glass that goes through a patented process of decontamination, sterilization, shaping and activation. The media prevent the formation of biofilm that can lead to the growth of bacteria. (See Appendix C. Activated Filter Media)
Q: How are you handling areas around the pool?
A: All general public use areas are deep cleaned prior to opening and/or after park closure. EPA approved disinfectant3 is used on all general use surfaces.
Q: How often do you clean while the park is open?
A: Our entire facility is undergoing continuous cleaning while in operation. All park cleaning procedures are documented, reviewed, inspected, and logged daily. The restroom facilities are cleaned every 60 minutes or less with EPA approved disinfectant.3 All general areas such as tables, chairs, lockers, food courts, lounge chairs, handrails, counter tops, and employee areas are in constant cleaning and continuously in cleaning during operation.
Q: How does Wet n Wild Hawaii ensure safe food service?
A: At our facility the food prep, service, and storage facilities are routinely and rigorously cleaned in most cases exceeding CDC and State of Hawaii guidelines.4,5 All areas are constantly cleaned with an EPA approved disinfectant.3 Additionally, team member hygiene and health is of the utmost importance. Hand washing and sanitizing is encouraged at all times. Additionally, any staff that is not feeling well or has been exposed to COVID-19 is not permitted to work until situational guidelines are met.
Q: Is the park still allowing use of Souvenir/Sport bottle refills?
A: Yes, the park is still permitting the use of Souvenir/Sport bottle refills. To help protect both the guest and our staff we are asking our guest hold on to their cups as we provide them with a disposable cup in lieu our staff filling guest cups.
Q: Is it OK to come to Wet n Wild Hawaii if I feel sick?
A: NO, please stay home if you feel sick. If your condition worsens or you have any concerns, please contact your local medical professional.
Q: Do I need to wash my hands even though there is Chlorine in the water?
A: YES, wash your hands as frequently as possible. Use soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.5
Q: Do I still need to avoid touching my face and eyes?
A: YES, avoid touching your eyes, nose, and mouth with unwashed hands.
Q: What should I do if I cough or sneeze?
A: Use a tissue, then throw the tissue in the trash. If you don’t have a tissue, use your elbow. Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the trash immediately. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not radily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.5
- Centers for Disease Control (CDC). Water and COVID-19 FAQs. Cornavirus Disease 2019 (COVID-19) Web site. Coronavirus (COVID-19) frequently asked questions | CDC. Published 2020. Accessed April 13, 2020.
- Centers for Disease Control (CDC). The Model Aquatic Health Code (MAHC): An All-Inclusive Model Public Swimming Pool and Spa Code. https://www.cdc.gov/mahc/index.html. Published 2020. Updated April 7, 2020. Accessed April 13, 2020.
- United States Environmental Protection Agency (EPA). Pesticide Registration: List N: Disinfectants for Use Against SARS-CoV-2. https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2. Published 2020. Updated April 8, 2020. Accessed April 13, 2020.
- Centers for Disease Control (CDC). Coronavirus (COVID-19). https://www.cdc.gov/coronavirus/2019-ncov/index.html. Published 2020. Accessed April 13, 2020.
- Hawai'i State Department of Health. Information and Resources: Managing COVID-19 in Hawai'i. https://hawaiicovid19.com/. Published 2020. Updated April 13, 2020. Accessed April 13, 2020.
- Centers for Disease Control (CDC). Coronavirus Disease 2019 (COVID-19): Businesses: Plan, prepare, and respond to the coronavirus disease 2019. https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/businesses-employers.html. Published 2020. Updated April 10, 2020. Accessed April 13, 2020.
- Centers for Disease Control (CDC). Coronavirus Disease 2019 (COVID-19): Cleaning Your Home. Published 2020. Updated April 2, 2020. Accessed April 13, 2020.
- United States Department of Labor & United States Department of Health and Human Services. Guidance on Preparing Workplaces for COVID-19. osha.gov: Occupational Safety and Health Administration (OSHA), ;2020.
- United States Department of Labor. Bloodborne Pathogens and Needlestick Prevention. Occupational Safety and Health Administration, . https://www.osha.gov/SLTC/bloodbornepathogens/standards.html. Accessed April 13, 2020